Resident Services & Documentation Consultancy

Professional property
management, built
around residents.

Expert consultancy for BTR operators, landlords and property managers who need compliant, professional resident services — from documentation to full site management. Now serving clients across the UK and Africa.

🇬🇧 United Kingdom 🌍 Africa
Start a Project View Pricing
10+
Years in Residential Property
BTR
Build to Rent Specialists
2
Continents Served
100%
Compliance Focused
Inbox Management· Contractor Management· Lease Reviews· Interim Inspections· Check-In & Check-Out Reports· Pre-Vacate Inspections· Welcome Packs· Compliance Frameworks· Resident Handbooks· Africa Market Entry· BTR Documentation· Policy Writing· Inbox Management· Contractor Management· Lease Reviews· Interim Inspections· Check-In & Check-Out Reports· Pre-Vacate Inspections· Welcome Packs· Compliance Frameworks· Resident Handbooks· Africa Market Entry·

Who We Are

Built from the inside of the industry.

ResiDocs is built by a team of senior residential property professionals with over a decade of hands-on experience at major BTR and PRS operators across London.

We know the documentation gaps, the operational bottlenecks, and the resident experience failures that cost operators time and money — because we've managed them at scale. Our consultancy exists to fix those problems, efficiently and affordably.

Operating across the UK and Africa, we bring UK-standard resident services expertise to emerging property markets — helping developers and operators build professional, compliant, resident-first operations from day one.

London BTR Specialists UK & Africa
10+
Years' Experience
BTR
Build to Rent
2
Continents
LDN
Based in London

International Reach

Taking UK-standard
resident services global.

Africa's property market is growing at pace — Lagos, Nairobi, Accra and Abuja are seeing significant BTR and PRS development. We bring UK-grade resident documentation, compliance frameworks and management consultancy to operators entering or scaling in these markets.

🇬🇧
United Kingdom
Primary market
🇳🇬
Nigeria
Lagos · Abuja
🇬🇭
Ghana
Accra · Kumasi
🇰🇪
Kenya
Nairobi
🇿🇦
South Africa
Johannesburg · Cape Town
🌍
Other Markets
Enquire for availability

What We Do

Our services

01 Inbox Management UK & Africa Full management of resident and landlord communications — enquiries, maintenance requests, escalations and follow-ups handled professionally on your behalf. →
02 Contractor Management UK & Africa Sourcing, coordinating and overseeing contractors for maintenance and repairs — ensuring quality, compliance and resident satisfaction at every stage. →
03 Lease Review UK & Africa Detailed review of tenancy agreements and lease documentation — identifying risks, ensuring plain-English clarity and local regulatory compliance. →
04 Bi-Annual Interim Inspections UK & Africa Structured property inspections conducted twice yearly — comprehensive reports with photographic evidence, condition assessments and action plans. →
05 Check-In & Check-Out Reports UK & Africa Detailed move-in and move-out documentation protecting landlords and residents alike — reducing disputes and ensuring clear accountability throughout. →
06 Pre-Vacate Inspection Checks UK & Africa Pre-exit inspections identifying issues before official check-out — giving residents opportunity to rectify and reducing end-of-tenancy disputes. →
07 Resident Welcome Packs UK & Africa Custom, on-brand welcome documentation that reduces day-one queries and builds immediate trust with new residents from the moment they move in. →
08 Compliance Frameworks UK End-to-end compliance documentation covering Fire Safety, GDPR, EPC, How to Rent and more — so you never miss a legal obligation. →
09 Africa Market Consultancy Africa Specialist consultancy for developers and operators entering African residential markets — documentation, processes and resident services frameworks built for local context. →
10 Documentation Audits UK & Africa Full review of your existing document suite — identifying gaps, risks and outdated content, with a prioritised action plan delivered on completion. →

How It Works

A clear process, every time.

01
Discovery Call

A free 30-minute consultation to understand your portfolio, location, pain points and what you need. UK or Africa — same first step.

02
Scoping & Proposal

A fixed-price proposal with clear deliverables and timeline. Transparent costs — you decide what moves forward.

03
Delivery & Review

We execute the work with revision rounds built in — documents, reports or ongoing management delivered to the standard you need.

04
Ongoing Support

Retainer clients get continuous support — we act as your resident services team without the overhead of a full-time hire.

Pricing

Transparent fees,
no hidden extras.

As a specialist independent consultancy, our rates are deliberately positioned below agency level — giving you senior-grade expertise at a fraction of the cost. All prices ex-VAT.

Monthly & Annual Retainer Packages
Starter
Essential
£199 / month
£2,150 / year  ·  Save £238
✓ Inbox management
✓ Up to 3 document templates
✓ 1x resident welcome pack
✓ Email support (48hr response)
✓ Up to 10 units
Most Popular
Professional
£399 / month
£4,300 / year  ·  Save £488
✓ Everything in Essential
✓ Contractor management
✓ Lease review (up to 4/month)
✓ Check-in & check-out reports
✓ Bi-annual interim inspections
✓ Up to 25 units
✓ 24hr email response
Full Service
Premium
£699 / month
£7,500 / year  ·  Save £888
✓ Everything in Professional
✓ Pre-vacate inspection checks
✓ Unlimited lease reviews
✓ Full compliance framework
✓ Africa market consultancy
✓ Unlimited units
✓ Same-day priority response
Percentage-Based Management Fee
Applied to monthly rent per unit — UK & Africa
Essential management
e.g. £1,500/month rent → approx. £75–£105/unit/month
5–7%
Full resident services management
e.g. £1,500/month rent → approx. £120–£150/unit/month
8–10%
Premium BTR / portfolio management
e.g. £2,000/month rent → approx. £220–£260/unit/month
11–13%
One-Off & Ad Hoc Service Fees
Check-in report£95 – £150
Check-out report£95 – £150
Interim inspection£75 – £120
Pre-vacate inspection£75 – £120
Lease review (per document)£120 – £250
Resident welcome pack£150 – £300
Resident handbook£280 – £500
Documentation audit£400 – £750
Inbox management (monthly)£150 – £280
Africa consultancy (per day)£350 – £500

All fees quoted ex-VAT. Percentage fees apply to monthly rent collected per unit. Retainer packages are billed monthly or annually in advance. Ad hoc services are invoiced on completion. Africa market rates may vary by country — contact us for a tailored quote.

Who We Help

Built for residential property professionals.

BTR Operators

Build-to-Rent developers needing full resident services and documentation suites for new-build communities at launch or scale.

🇬🇧 UK · 🌍 Africa
Property Managers

Managing agents who need documentation standardised, inbox managed, and resident services brought into compliance across a portfolio.

🇬🇧 UK · 🌍 Africa
Landlords & Investors

Private and institutional landlords wanting professional, watertight management and documentation without the cost of an in-house team.

🇬🇧 UK · 🌍 Africa
African Developers

Developers entering Nigeria, Ghana, Kenya and South Africa's growing residential markets who need UK-standard resident services frameworks from day one.

🌍 Nigeria · Ghana · Kenya · South Africa
Co-Living & PBSA

Shared living operators and purpose-built student accommodation providers needing documentation tailored to high-turnover, community-focused environments.

🇬🇧 UK · 🌍 Africa
Housing Associations

Registered providers seeking resident communications, policy documentation and inspection services written with clarity, empathy and compliance in mind.

🇬🇧 United Kingdom

Why ResiDocs

Senior expertise,
independent pricing.

✓
Operator-Grade QualityWritten and managed by someone who has run resident services at scale — not a generic agency or template shop.
✓
Independently PricedNo agency overheads means you get senior-level expertise at rates that work for independent landlords and growing portfolios alike.
✓
Legally Aware, Plain EnglishCompliant but readable — because residents and landlords both need to actually understand what they're working with.
✓
Fixed Pricing, No SurprisesClear scope, clear cost. You always know what you're getting and what it will cost before any work begins.
✓
UK Standard, Global ReachWe apply the same professional standards whether you're managing a BTR scheme in London or a new development in Lagos.
"Good resident management isn't just a compliance exercise — it's one of the most powerful tools an operator has for reducing friction, retaining residents and building community."

The team behind ResiDocs has spent years managing large-scale residential communities across London for some of the UK's leading BTR and PRS operators. That experience is real, hands-on and hard-won — and it informs every piece of work we deliver.

As a specialist independent consultancy, our lean structure means lower costs passed directly to you — with zero compromise on the quality or depth of the work delivered.

Let's talk about your project →

Ready to get your resident services right?

Book a free 30-minute consultation. No obligation, no hard sell. UK or Africa.

Book Your Free Call

Get in Touch

Let's talk resident services.

LocationLondon, UK
Emailinfo@residocs.co.uk
LinkedInlinkedin.com/company/residocs
Facebookfacebook.com/residocs
Markets ServedUK & Africa
Response TimeWithin 24 hours on business days

Industry News

Stay ahead of the market.

Latest Property News
Loading latest news...
e.preventDefault(); const msg = document.getElementById('form-msg'); msg.textContent = "Thank you — we'll be in touch within 24 hours."; msg.style.display = 'block'; e.target.reset(); } const io = new IntersectionObserver((entries) => { entries.forEach(en => { if (en.isIntersecting) en.target.classList.add('in'); }); }, { threshold: 0, rootMargin: '0px 0px -40px 0px' }); document.querySelectorAll('.fade').forEach(el => io.observe(el)); // Fallback — reveal anything already in view on load setTimeout(() => { document.querySelectorAll('.fade').forEach(el => { const rect = el.getBoundingClientRect(); if (rect.top < window.innerHeight) el.classList.add('in'); }); }, 100);